Refund policy

Refund Policy


At Pure Skin Makeup & Skincare Studio, we are committed to offering high-quality services and products to all of our customers. Whether you visit us in person or shop online, we value your trust and encourage you to review our refund and exchange policies below.

Treatment Refunds


At Pure Skin Makeup & Skincare Studio, we are dedicated to providing exceptional service and personalized care. Please note that all payments for services are final, and we do not offer refunds for treatments performed.

Esthetics is a highly personalized service, and each client's response to treatments may vary. Payments are made for the time, expertise, and performance of the service, not for a guaranteed outcome. Rest assured, we are committed to achieving the best possible results for every client.

Thank you for choosing us to support your skincare journey!

Product Refunds and Exchanges


All Sales Are Final

All product purchases are final and non-refundable. We do not accept returns or issue refunds for non-defective products.

Defective or Damaged Products

If you receive a defective or damaged product, we will happily provide an exchange or store credit within 10 days of purchase. Proof of purchase is required.

Eligibility for Exchange

  • Products must be in original, unused condition with intact packaging (e.g., shrink wrap or boxes).

  • Shipping costs are non-refundable.

How to Request an Exchange

  1. Email info@pureskinpro.com within 10 days of receiving the item to request an exchange.

  2. Ship defective/damaged items to:
    Pure Skin Makeup & Skincare Studio
    Attn: Returns/Exchanges
    2201 Penn Ave,
    Reading, PA 19609

  3. Items sent without prior approval will not be accepted.


Non-Returnable Items


We cannot accept returns or exchanges for the following:

  • Opened or used products (due to hygiene reasons).
  • Sale items.
  • Gift cards.
  • Custom or perishable items.
  • Hazardous materials, including flammable liquids or gases.

Products Returned Due to Skin Irritation

We do not accept returns or exchanges for products due to skin irritation. Skincare results can vary based on individual factors, including skin type, sensitivities, and usage.

If you are unsure which products are best for your skin, we recommend using our skin quiz or contacting us for a personalized recommendation prior to purchase. While we stand by the quality of our products, we are not responsible for reactions or outcomes that may occur.

By purchasing our products, you acknowledge that you are using them at your own discretion and agree to follow all provided instructions.

Gift Cards


Gift cards are non-refundable, have no cash value, and expire five years from the purchase date. They may be used for services, products, or both, depending on the terms of the gift card.

  • Redemption: Gift cards must be presented at checkout to be applied toward the purchase.
  • Limitations: Only one gift card may be used per service or transaction.
  • Booking Policy: Appointments cannot be scheduled directly with a gift card. A valid credit card must be provided on file to hold any appointment. Cancellation fees will be charged to the card on file, and any remaining balance for the service may be paid using the gift card at checkout.


Policy for Errors, Updates, and Misrepresentations


At Pure Skin Makeup & Skincare Studio, we strive to provide accurate and up-to-date information about the products we offer. However, certain factors are beyond our control, such as manufacturer updates to packaging or ingredients.

  • Packaging Changes: Product packaging may vary from the images displayed on our website due to updates or changes made by the manufacturer. These differences do not affect the quality or authenticity of the product.

  • Ingredient Listings: Because manufacturers may adjust product formulations, we do not list ingredient details on our website. For the most accurate and up-to-date ingredient information, please refer to the packaging of the product you receive or contact the manufacturer directly.

  • No Refunds for Updates or Errors: Refunds will not be issued for discrepancies in packaging, images, or ingredient listings provided the product matches the name, type, and size indicated in your order confirmation.

  • No Refunds for Image Discrepancies: Refunds will not be issued for honest mistakes, such as a mismatch between the product image and the actual product received, provided the item and size correspond to the name and price of the product listed in the order confirmation. Customers can verify the product's size and pricing through authorized retailers to confirm its value.

If you have concerns about a product, please contact us at info@pureskinpro.com, and we will work to resolve the issue in accordance with our policies.


Last Updated: November 25, 2024