Shipping policy

Pure Skin Pro Studio
2201 Penn Ave, Reading, PA 19609

We offer two delivery methods: shipping within the United States and local pickup at our salon.

Local Pickup

Customers choosing local pickup should be aware of the following:

Order Processing: Orders will be processed within 1-3 business days.
Pickup Availability: Local pickup is available on weekdays (Tuesday to Friday) during business hours, excluding holidays.
Scheduling Pickups: We recommend scheduling a pickup time by contacting us or using our online scheduling system to ensure someone is available (not with a client) to assist you.
Alternate Pickup Times: In some cases, we can accommodate earlier or later pickups with prior notice. Please contact us if you need a different pickup time.
Notification: Once your order is ready, we will notify you by text and/or email. If you wish to pick up your order before receiving a notification, please contact us in advance.
No Fees: There is no fee for local pickup.

Order Processing: All orders are typically processed and shipped within 1–3 business days. During periods of high order volume, processing may take up to 7 business days.
Delivery Time: Once shipped, estimated delivery time is 7–14 business days, depending on the shipping method and destination. Delivery estimates exclude weekends and major holidays and are not guaranteed.
Weekend & Holiday Orders: Orders placed on weekends or holidays will begin processing on the next business day. Business days are Monday through Friday, excluding major holidays.
Tracking: Tracking information will be sent via email once your order has shipped.
Please note that order processing time and carrier delivery time are separate. Pure Skin Pro is not responsible for carrier delays or delays caused by circumstances beyond our control.

Domestic Shipping Only: We currently ship within the United States only.
Shipping Address: Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
Carrier Delays: Once an order has been transferred to the shipping carrier, delivery times may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.
Product Restrictions: Certain professional skincare products may have purchase or shipping restrictions and may require an established client relationship or consultation prior to fulfillment.

USPS Deliveries: USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement for lost packages shipped via USPS.
DOT-Restricted Items: Items that are pressurized or flammable must be shipped via Standard Ground in accordance with Department of Transportation regulations. These items cannot be shipped via Expedited Shipping or Overnight services.
Freight Forwarders: Pure Skin Pro does not ship to freight forwarders or addresses outside the United States. We reserve the right to cancel orders shipping to a freight forwarder.

Refused Packages: A $15 Non-Delivery Fee will be charged for refused shipments. This fee will be charged to the payment method used during checkout and deducted from any refund or store credit.
Holiday Delays: Please note that there may be delays on U.S. federal holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Incorrect Address: If you have entered an incorrect shipping address during checkout and it has been less than 2 hours since placing your order, please contact us immediately to see if we can manually update the address.
Rerouting Packages: If we cannot update the address, you can attempt to reroute your package through the carrier's tracking page, usually available 1-3 business days after the order is placed. Please note that rerouting options vary by carrier and are available online only, not by calling the shipping company directly.
Tracking Orders: For orders with an incorrect address, we recommend checking your tracking information daily using the link provided in your shipping confirmation email.